Guarantee and Refund Policy

Families: If We Can't Deliver, You Don't Pay for It 

We know this is a hard purchase to make — you're paying for peace of mind you can't fully evaluate until after the fact. Here's our commitment:

• If we can't retrieve usable data from your device due to technical limitations, we'll tell you before completing a full analysis and discuss your options — including a partial refund for work not performed.

• If you cancel before we begin your retrieval and review, you get a full refund of any deposit, no questions asked.

• We will never pad a review to justify a higher price. Our analysts select your service tier using fixed, documented criteria — not sales judgment. [See "How We Price Your Review."]

This isn't a guarantee about what we'll find — we can't promise a specific outcome, and you should be skeptical of anyone who does. It's a guarantee that you're paying for real, thorough work, or you're not paying for it at all.